At Emaan Trading, we prioritise customer satisfaction and strive to provide a smooth and secure shopping experience for all electronics buyers. If for any reason you are not fully satisfied with your purchase, we offer a fair return and refund policy. Products may be returned within 7 days of delivery, provided they are in unused, original condition with all packaging, manuals, and accessories intact. To initiate a return, customers must contact our support team with the order number and reason for return. Once the product is received and inspected, we will notify the customer regarding approval or rejection of the refund. If approved, the refund will be processed through the original payment method within a reasonable timeframe. Please note that items damaged due to misuse, electrical faults, or physical damage caused after delivery are not eligible for return or refund. Certain products, like open headphones, used personal care electronics, and customised items, may not qualify under the return policy for hygiene and safety reasons.

We understand the importance of transparency, especially when purchasing electronics online, which is why our refund process is designed to be straightforward and hassle-free. In the event a customer receives a defective, incorrect, or damaged item, we urge them to report the issue within 24 hours of receiving the order. Our team will assess the situation and, if verified, arrange for a replacement or full refund depending on product availability. Refunds will be credited for prepaid orders using the same payment method; for cash-on-delivery orders, we may offer store credit or bank transfer. Shipping costs are non-refundable unless the return is due to a mistake on our part. Emaan Trading reserves the right to update or modify this return and refund policy at any time to reflect changes in business operations or legal requirements. By shopping with us, customers agree to the terms outlined in this policy, which ensures fairness and protection for both buyer and seller across every transaction.